Careers With Orthopaedic Associates

Welcome to Orthopaedic Associates of Duluth – where health meets happiness! We’re not just about treating patients; we’re about creating a healthy work environment that’s as vibrant as our medical expertise. If you’re ready to sprinkle some customer service magic and add a dash of joy to the workplace, keep reading! More importantly, we are locally owned and care about our employees.

Current Openings

Physician Assistant / Nurse Practitioner

Job Summary:

The Physician Assistant (PA) will provide health care services to patients under the direction of a physician. PA’s are academically and clinically trained to perform many of the routine but time-consuming tasks that physicians usually do and are accountable for their own actions and accountable to their supervising physicians.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Examines patient, takes medical history, records results, and makes preliminary diagnosis or decides on follow-up procedures.
• Administers and orders diagnostic tests such as x-rays, electrocardiograms, and blood work, and interprets test results.
• Performs therapeutic procedures such as immunizations, injections, suturing and wound care, and managing infection.
• Exercises professional judgment regarding consultation with supervising physicians concerning appropriate treatment.
• Develops and implements patient care plans, instructs and counsels patients, and records progress.
• Prescribes medications to the extent allowable by state guidelines and clinic regulations.
• Provides general health education regarding matters such as proper diet, family planning, emotional problems of daily living, and health maintenance.
• Assists physician with emergency treatments and more complex procedures.

Required Skills/Abilities:

• Demonstrated competency dealing with all age groups including neonates, infants, children, adolescents, adults, and geriatric patients.

Education and Experience:

• Completion of a four-year physician assistant baccalaureate program and a year of clinical training, or;
• Completion of a two-year accredited physician assistant program (which requires two years of undergraduate study) plus two years of clinical training following completion of PA program.
• State accreditation based on certifying exam.
• Continued employment requires 100 hours of continuing medical education every two years and passing a recertification examination every six years.

Physical Requirements:

• Prolonged periods of standing, walking, and moving.
• Must be able to lift 50 pounds at times.
• Frequent exposure to chemicals, blood-borne pathogens, and patient body fluids.

Reach out to callie.henderson@oaduluth.com for inquiries/applying.

Surgical Coordinator

Job Summary:

We are looking for a detail-oriented full-time Surgical Coordinator to support our growing orthopedic practice. We are looking for individuals who enjoy working with a variety of Orthopedic Sub-Specialties to include General Ortho, Foot & Ankle, Hand, Total Joints, and Sports Medicine. We strive to provide optimal access to all levels of orthopedic care and provide consistently high service giving patients the best experience possible. In addition to our team environment and quality patient care, we offer a comprehensive compensation and benefits package.

The Surgical Coordinator plays a vital role in ensuring the smooth operation of surgical procedures within a medical facility. This position involves coordinating patient schedules, managing health information, and providing clerical support to the surgical team. The ideal candidate will possess strong organizational skills and a keen attention to detail, ensuring that all aspects of surgical coordination are handled efficiently and effectively.

Responsibilities:

• Coordinate and schedule surgical procedures in alignment with surgeon’s scheduling preferences, ensuring optimal use of operating room time.
• Understand and adhere to the scheduling requirements of Ambulatory Surgery Center (ASC) partners.
• Manage patient records and health information, maintaining confidentiality and compliance with regulations.
• Communicate effectively with patients, families, facilities, and medical staff regarding surgical processes and preparations.
• Handle clerical tasks such as typing, filing, and maintaining accurate records of surgeries performed.
• Utilize medical scheduling software to manage appointments and follow-ups for patients.
• Assist in office management tasks (such as prior authorizations) to ensure the administrative functions run smoothly within the surgical department.
• Support the surgical team by preparing necessary documentation and materials prior to procedures.
  
  Skills:
  
  
• Proficient in clerical duties including typing, filing, and document management.
• Knowledgeable in health information management practices relevant to surgical settings.
• Experience in a medical office environment is preferred.
• Familiarity with medical scheduling systems to efficiently manage patient appointments.
• Strong communication skills for effective interaction with patients and healthcare professionals.
• Ability to operate phone systems and manage incoming calls professionally.
• Excellent organizational skills with the ability to multitask in a fast-paced environment.
• Administrative skills that contribute to effective office management within a healthcare setting.
• Maintain acceptable attendance and punctuality.
• Works well as a team member by maintaining professional and technical knowledge and cross-training.
• Assist other departments when asked, and as workflow allows.
• Assist with general office-wide tasks, and additional duties as assigned.
  

Comply with the working and physical requirements that require a full range of body motion including, but not limited to, stretching, bending, lifting, sitting, standing, walking, pushing and pulling. This position requires lifting as much as 25 pounds with occasional lifting and/or carrying objects weighing 50 pounds or more.

This position is essential for maintaining high standards of patient care and operational efficiency within our surgical department. If you are detail-oriented with a passion for healthcare coordination, we encourage you to apply for this rewarding role as a Surgical Coordinator.

Orthopaedic Associates of Duluth is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all employees and applicants. Employment decisions are based on qualifications, merit, business needs, and other lawful criteria, without regard to race, color, creed, religion, national origin, sex, age, disability, marital status, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Job Type: Full-time

Pay: $21.29 – $24.49 per hour

• Benefits:
• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Uniform allowance
• Vision insurance

Ability to Commute:
Duluth, MN 55805 (Required)

Ability to Relocate:
Duluth, MN 55805: Relocate before starting work (Required)

Work Location: In person

Systems and Infrastructure Administrator

Job Summary:

The Systems and Infrastructure Administrator is responsible for the administration, maintenance, security, and performance of the organization’s technology infrastructure across all clinic locations and future Ambulatory Surgery Center (ASC) operations.

This position serves as the primary technical resource responsible for systems administration, network operations, cloud services, endpoint management, cybersecurity implementation, and infrastructure support. The Systems and Infrastructure Administrator works closely with the Information Technology Manager to ensure technology systems remain secure, reliable, and available to support patient care and business operations.

The Systems and Infrastructure Administrator supports approximately 110 employees, 130 endpoints, 100 EHR users, imaging systems, PACS infrastructure, five clinic locations, remote sites, and future ASC integration.

Essential Responsibilities:

Infrastructure Administration

• Administer and maintain hosted server environments and supporting infrastructure.
• Monitor system health, performance, capacity, and availability.
• Perform routine maintenance, upgrades, and lifecycle management activities.
• Maintain system documentation, network diagrams, and operational procedures.
• Ensure infrastructure supports organizational growth and operational requirements.

Microsoft 365 and Cloud Administration

• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
• Manage Entra ID, user identities, authentication, and access controls.
• Administer Microsoft Intune for device management and policy enforcement.
• Support cloud-based services and integrations.
• Manage licensing and tenant administration activities.

Network Administration

• Administer Fortigate firewalls, VPN connectivity, switches, wireless infrastructure, and internet connectivity.
• Monitor network performance and troubleshoot connectivity issues.
• Implement network security best practices and access controls.
• Coordinate network upgrades and maintenance activities.
• Work with vendors and the MSP on advanced networking issues and projects.

Cybersecurity Operations

• Implement cybersecurity controls and security best practices.
• Monitor security alerts and respond to identified threats.
• Manage vulnerability remediation, patch management, and endpoint security initiatives.
• Assist with security audits, compliance activities, and risk assessments.
• Support business continuity and disaster recovery planning efforts.

Clinical and Imaging Technology Support

• Support PACS, RIS, imaging workstations, and imaging-related infrastructure.
• Coordinate with imaging vendors regarding system maintenance and troubleshooting.
• Support connectivity and performance requirements for imaging workflows.
• Assist with deployment and support of clinical technology systems.

Technical Escalation and Support

• Serve as the primary escalation point for complex issues originating from IT Support Specialists.
• Troubleshoot advanced hardware, software, network, and infrastructure issues.
• Provide onsite and remote support when necessary.
• Participate in root cause analysis and long-term issue resolution efforts.

Project Participation

• Assist with implementation of infrastructure, cybersecurity, and operational technology projects.
• Support EHR migration activities and future ASC integration efforts.
• Participate in technology planning and improvement initiatives.
• Coordinate with vendors, consultants, and internal stakeholders during project execution.

Qualifications:

Required Qualifications

• Associate degree in Information Technology, Computer Science, Information Systems, or a related field; or an equivalent combination of education, certifications, military training, and relevant professional experience.
• Minimum three (3) years of Information Technology experience with systems administration and infrastructure support responsibilities.
• Experience administering Microsoft 365, Entra ID, and Intune.
• Experience supporting enterprise networking environments including firewalls, VPNs, switching, and wireless infrastructure.
• Experience supporting cloud-hosted environments and distributed organizations.
• Strong troubleshooting and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field.
• Experience supporting healthcare organizations.
• Experience supporting PACS, RIS, and medical imaging environments.
• Experience administering Fortigate firewalls and security solutions.
• Experience supporting EHR platforms and healthcare applications.
• Industry certifications such as Microsoft, Fortinet, CompTIA Network+, Security+, CCNA, Azure Administrator, or similar credentials.

Performance Expectations

• Maintain highly available and reliable infrastructure services.
• Ensure timely resolution of escalated technical issues.
• Maintain strong cybersecurity and patch management practices.
• Support provider productivity through stable technology operations.
• Maintain accurate documentation and operational standards.
• Contribute to successful execution of technology projects and organizational initiatives.

Work Schedule:

• Full-time position.
• Standard support hours are Monday through Friday, 7:30 AM to 4:30 PM.
• Occasional after-hours work may be required for maintenance activities, technology upgrades, or emergency situations.

Physical and Travel Requirements:

• Ability to travel between clinic locations as needed.
• Ability to lift and transport computer equipment, monitors, and related hardware weighing up to 50 pounds.
• Ability to work in clinical, office, and technology equipment environments.
• Ability to access network closets and equipment rooms as required.

Salary Range:

$90,000 – $110,000 annually

Salary is commensurate with qualifications, experience, certifications, and demonstrated technical expertise.

Pay: $90,000.00 – $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Education:
Associate (Preferred)

Experience:
Information Technology: 3 years (Preferred)

Ability to Commute:
Duluth, MN 55805 (Preferred)

Work Location:
In person

Medical Assistant (CNA/CMA/LPN)

Job Summary:

We are looking for a warm and friendly CNA/CMA/LPN to support our busy healthcare team. As our Medical Assistant, you’ll contribute to the overall patient experience at your organization by ensuring our patients are taken care of in a timely, professional and courteous manner. This position’s hours are Monday – Friday, 8:00am – 4:30pm CT. This position is expected to work primarily at the Duluth location but some travel may be required of this role to Hibbing and Virginia, MN.

Essential Functions:

• Rooming patients
• Casting/Splinting/Brace Fitting
• Ability to be standing for long periods of time
• Surgical Dressing Changes
• Clinical Decision Making
• Bandaging
• Preparing Injections
• Suture/staple removal
• Documenting patient information
• Assisting physicians
• Stocking rooms with medical supplies
• Additional duties as needed

Qualifications:

• Strong interpersonal and communication skills
• Ability to multi-task in a busy and fast-paced environment
• Ability to maintain confidentiality and handle sensitive information
• Proficient computer skills involving data entry
• 3+ years of experience in the orthopedic healthcare industry preferred, but not required
• Certified Medical Assistant or LPN License (Required)
• BLS Certification (Required)

We Offer:

• PTO after 30 days
• Autonomy
• 90% of health insurance paid
• Uniform allowance
• Fun working environment
• Ability to grow in a professional environment

Job Types:
Full-time, Part-time

Pay:
$20.78 – $29.65 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Ability to Commute:
Duluth, MN 55805 (Required)

Ability to Relocate:
Duluth, MN 55805: Relocate before starting work (Required)

Work Location:
In person

Credentialing Specialist

Job Summary:

We are seeking a detail-oriented and proactive Credentialing Specialist to join our healthcare team. The ideal candidate will possess strong administrative skills within a healthcare setting, with expertise in managing provider credentials, insurance processes, and data entry. This role is vital in ensuring our providers meet all licensing, certification, and insurance requirements to facilitate seamless patient care and billing operations.

Essential Duties and Responsibilities:

Provider Credentialing & Enrollment

• Coordinate the initial credentialing, recredentialing, and enrollment of physicians, physician assistants, nurse practitioners, and other licensed providers.
• Prepare, submit, and monitor credentialing and enrollment applications with commercial insurance carriers, Medicare, Medicaid, workers’ compensation carriers, and other governmental and private payers.
• Complete provider enrollment and participation applications for new providers and practice locations.
• Track application status and proactively follow up with payers to ensure timely processing.
• Maintain provider participation with all contracted insurance plans.

Provider Records Management

• Maintain accurate and current credentialing files for all providers.
• Verify and maintain current:
• Medical licenses
• DEA registrations
• Board certifications
• Professional liability insurance
• BLS/ACLS certifications (as applicable)
• Continuing education documentation
• National Provider Identifier (NPI) information
• Curriculum vitae
• Hospital privileges
• Monitor expiration dates and coordinate timely renewals to prevent lapses in provider eligibility.

CAQH & Regulatory Compliance

• Ensure ongoing compliance with regulatory requirements according to NCQA accreditation standards.
• Maintain and attest provider profiles within CAQH.
• Maintain provider information within PECOS, NPPES, Availity, and payer credentialing portals as applicable.
• Ensure compliance with CMS, payer, state licensing, and regulatory credentialing requirements.
• Maintain audit-ready credentialing documentation.
• Secure confidential information shared between committees, departments, administration, and Board of Directors.

Hospital & Ambulatory Surgery Center Credentialing

• Coordinate hospital medical staff applications, reappointments, and privileging.
• Maintain provider privileges with affiliated hospitals and Ambulatory Surgery Centers (ASCs).
• Ensure providers meet all facility-specific credentialing requirements prior to providing patient care.
• Coordinate onboarding requirements for new providers with facility partners.

Provider Onboarding & Offboarding

• Coordinate credentialing activities for newly hired providers to support timely patient scheduling and billing.
• Assist providers in obtaining NPIs, DEA registrations, and other required credentials when applicable.
• Coordinate termination notifications and payer updates when providers separate from the organization.

Communication & Collaboration

• Serve as the primary point of contact for providers regarding credentialing status and requirements.
• Collaborate with Human Resources, Revenue Cycle, Practice Leadership, Clinical Operations, and Billing to ensure credentialing activities support organizational operations.
• Develop positive working relationships with payer representatives, hospital credentialing departments, and regulatory agencies.

Reporting & Process Improvement

• Maintain credentialing reports and tracking logs.
• Monitor credentialing timelines and identify upcoming renewal deadlines.
• Recommend workflow improvements to increase efficiency and reduce credentialing delays.
• Assist with credentialing audits and regulatory surveys.

Document Management

• Receive patient records from business partners in the form of fax, mail, and email sources.
• Scan paper records and index electronic documents into patient’s chart on OA’s EMR.
• Ensure documents are available in a timely manner.
• Maintain complete and accurate patient records.
• Create appointments for outreach clinic patients.
• Assist with scheduling and pre-registration tasks.

Qualifications:

Required

• Associate degree or equivalent combination of education and experience.
• Minimum of 3 years of healthcare credentialing, provider enrollment, medical staff services, or healthcare administration experience.
• Experience with Medicare, Medicaid, and commercial payer enrollment.
• Experience maintaining provider credentialing records.
• Working knowledge of healthcare regulatory requirements related to credentialing.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple projects and deadlines simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office applications.

Preferred

• Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
• Experience in orthopedic, surgical, or multispecialty medical practices.
• Experience with CAQH, PECOS, NPPES, Availity, and commercial payer portals.
• Experience coordinating hospital and Ambulatory Surgery Center privileging.
• Experience working with electronic medical record systems.
• Certification through the National Association Medical Staff Services (NAMSS), such as CPCS or CPMSM.

Knowledge, Skills & Abilities

• Thorough understanding of provider credentialing and payer enrollment processes.
• Knowledge of CMS, commercial payer, and regulatory credentialing requirements.
• Ability to interpret credentialing guidelines and payer requirements.
• Strong analytical and problem-solving skills.
• Exceptional attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information.
• Excellent customer service and relationship-building skills.
• Ability to work independently while collaborating effectively across departments.

Performance Expectations:

• Credentialing and enrollment activities are completed accurately and within required timelines.
• Provider credentialing files remain complete, accurate, and audit-ready.
• Provider licensure, certifications, and payer enrollments remain current without lapse.
• New providers are credentialed in a timely manner to support patient access and reimbursement.
• Strong working relationships are maintained with providers, payers, hospitals, and surgery center partners.
• Opportunities to improve credentialing workflows and operational efficiency are identified and implemented.

Physical Requirements:

• Prolonged periods of sitting and computer use.
• Frequent use of standard office equipment.
• Ability to occasionally lift up to 20 pounds.

Pay Scale: $23.73-$29.71/hour

Orthopaedic Associates is proud to be an Equal Opportunity Employer. We are committed to providing equal employment opportunities and maintaining a workplace free from discrimination and harassment. Employment decisions are made without regard to any status protected by federal, state, or local law.

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Work Location: In person